Refund Policy

Effective Date: July 24, 2026

At Mack Mode, we want every customer to have confidence when shopping with us. This Refund Policy explains how refunds are reviewed, approved, and processed for purchases made through mackmode.net.

This policy is designed to provide clear information about refund eligibility, processing procedures, and customer responsibilities.

1. Company Information

This website is operated by:

MACK MODE INC

Registered Address:
141 UNION BLVD STE 200
LAKEWOOD, CO 80228
United States

Website:
mackmode.net

Customer Support

Email: payment@mackmode.net

Phone: +1 91020800968

2. Refund Eligibility

Refunds may be available for eligible orders that meet the requirements outlined in our Returns Policy.

To qualify for a refund:

• The return request must be submitted within the applicable return period.

• The item must be returned in unused and original condition.

• The returned product must meet our inspection requirements.

• The order information or proof of purchase must be provided.

Refund requests that do not meet these conditions may not be approved.

3. Refund Request Process

To request a refund, please contact our Customer Support Team with the following information:

• Full name;

• Order number;

• Email address used during purchase;

• Product details;

• Reason for requesting a refund.

Our team will review your request and provide instructions regarding the next steps.

Please do not return items before receiving confirmation from our support team.

4. Refund Processing Time

Once a returned item has been received and approved, refunds will be processed.

After processing:

• Refunds will be issued to the original payment method used during checkout.

• The time required for funds to appear depends on your bank, card issuer, or payment provider.

• Processing times may vary depending on financial institutions.

Mack Mode is not responsible for delays caused by payment providers after a refund has been successfully issued.

5. Refund Amount

Approved refunds generally include the eligible purchase amount.

Please note:

• Original shipping charges may not be refundable unless required by applicable law or the issue resulted from an error on our part.

• Return shipping costs may be the responsibility of the customer unless the item received was incorrect, damaged, or defective.

• Any applicable deductions will be communicated before the refund is finalized.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Order number;

• Description of the problem;

• Photos showing the item and packaging.

After review, we will provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.

7. Cancelled Orders

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not yet entered processing or shipment preparation.

If an order has already been processed or shipped, please follow the return procedure after delivery.

8. Failed or Missing Refunds

If you believe you should have received a refund but it has not appeared:

1. Check your bank account or payment provider.

2. Contact your card issuer, as processing times may vary.

3. Contact our Customer Support Team if the issue continues.

We will assist in confirming the status of your refund.

9. Contact Us

If you have any questions about refunds, please contact:

MACK MODE INC

Website:
mackmode.net

Email:
payment@mackmode.net

Phone:
+1 91020800968

Registered Address:
141 UNION BLVD STE 200
LAKEWOOD, CO 80228
United States

At Mack Mode, we are committed to handling refunds fairly, transparently, and efficiently. We aim to provide a reliable after-sales experience and ensure customers receive appropriate support throughout the refund process.