Returns Policy

Effective Date: July 24, 2026

At Mack Mode, customer satisfaction is an important part of our service. We understand that sometimes a product may not meet your expectations, and we aim to provide a clear and straightforward return process for eligible purchases made through mackmode.net.

This Returns Policy explains the conditions, procedures, and requirements for returning items purchased from our online store.

1. Company Information

This website is operated by:

MACK MODE INC

Registered Address:
141 UNION BLVD STE 200
LAKEWOOD, CO 80228
United States

Website:
mackmode.net

Customer Support

Email: payment@mackmode.net

Phone: +1 91020800968

2. Return Period

Customers may request a return within 30 days after receiving their order.

To begin a return, please contact our Customer Support Team before sending any item back.

3. Return Conditions

To be accepted, returned items must meet the following requirements:

• The item must be unworn and unused.

• The product must be in its original condition.

• Original tags should remain attached where applicable.

• The item should include original packaging and accessories.

• Proof of purchase or order details must be provided.

Items that show signs of wear, washing, damage, or alteration may not qualify for a return.

4. Items Not Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, or product protection reasons.

Examples may include:

• Items that have been worn or washed.

• Products damaged after delivery due to improper care.

• Items without original condition or packaging.

• Final sale items where clearly stated at the time of purchase.

This does not affect any consumer rights that cannot legally be excluded.

5. How to Request a Return

To start a return request, please contact us with:

• Full name;

• Order number;

• Email address used during checkout;

• Product details;

• Reason for return.

Our Customer Support Team will review your request and provide return instructions.

Please do not send items back before receiving confirmation from our team, as unauthorized returns may experience processing delays.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was incorrect;

• The product arrived damaged or defective;

• The return is caused by an error made by Mack Mode.

We recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

7. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved:

• Your refund will be issued to the original payment method.

• Refund processing time may vary depending on your bank, card issuer, or payment provider.

• Original shipping fees are generally non-refundable unless required by applicable law or caused by an error on our part.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us promptly.

Please include:

• Order number;

• Description of the problem;

• Clear photos of the item and packaging.

Our team will review the information and work to provide an appropriate solution.

9. Exchanges

If you need a different size, colour, or style, please contact our support team.

Exchange requests depend on:

• Product availability;

• Return eligibility;

• Condition of the returned item.

If the requested replacement is unavailable, we may provide another suitable resolution.

10. Contact Us

For questions regarding returns, please contact:

MACK MODE INC

Website:
mackmode.net

Email:
payment@mackmode.net

Phone:
+1 91020800968

Registered Address:
141 UNION BLVD STE 200
LAKEWOOD, CO 80228
United States

At Mack Mode, we are committed to providing a transparent and customer-friendly return experience. Our goal is to make the return process simple while ensuring every customer receives reliable support throughout their shopping journey.