Returns Portal

Effective Date: July 24, 2026

Welcome to the Mack Mode Returns Portal.

At Mack Mode, we want every customer to have a smooth and convenient experience when managing returns or exchanges. If you need to return an item, exchange a product, or request assistance with an order, this page provides guidance on how to begin the process.

This website is operated by:

MACK MODE INC

Start Your Return Request

To begin a return or exchange request, please contact our Customer Support Team with your order details.

Please provide:

• Order number;
• Full name used when placing the order;
• Email address associated with the purchase;
• Product name you wish to return or exchange;
• Reason for your request.

Our team will review your request and provide the next steps.

Return Requirements

To help ensure your return can be processed successfully, returned items should:

• Be requested within the applicable return period;
• Be unworn, unused, and in original condition;
• Include original tags, packaging, and accessories where applicable;
• Include proof of purchase or order information.

Items returned outside of the stated requirements may not qualify for a refund or exchange.

Exchange Requests

If you would like to exchange an item for another size, colour, or style, please contact us before sending your product back.

Exchange requests are subject to:

• Product availability;
• Return eligibility;
• Successful inspection of the returned item.

If the requested replacement item is unavailable, we will provide an appropriate alternative solution where possible.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please include:

• Your order number;
• A description of the issue;
• Photos showing the item and packaging.

Our team will review the information and assist with the appropriate resolution.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be:

• Issued to the original payment method used for the purchase;
• Processed after return approval;
• Subject to the processing time of your bank or payment provider.

Important Information

Before returning any item, please wait for instructions from our Customer Support Team.

Sending items without prior communication may result in delays in processing your request.

For complete details regarding eligibility, return timeframes, and refund conditions, please review our Returns & Exchanges Policy.

Contact Support

If you need help with a return or exchange, please contact us:

MACK MODE INC

Email:
payment@mackmode.net

Phone:
+1 91020800968

Website:
mackmode.net

Registered Address:
141 UNION BLVD STE 200
LAKEWOOD, CO 80228
United States